About Simpson Plumbing

At Simpson Plumbing we take pride in providing exceptional quality work for people in Southern Alberta while inspiring the highest level of customer satisfaction.

Simpson Plumbing

The Past, Present, & Future Of Plumbing In Southern Alberta

Founded in 1983 by Bill Simpson our company has grown from a light commercial & residential plumbing company into a full service commercial, industrial and residential plumbing installation and service company. We welcomed our current owner and president, Roger Simpson in 2003. Roger started with the company as an apprentice plumber in 1989.

Roger’s beginnings with Simpson Plumbing as an apprentice have carried through the years as we continue to be a supporter of the Alberta Apprenticeship Board & a partnership with the Lethbridge College.

Simpson Plumbing has seen constant growth during our nearly 30 year history in the Lethbridge Area. We are continually growing and always looking for new projects and new partnerships with local businesses. Our commitment to excellence and quality has allowed us to build and maintain a strong reputation in the Plumbing industry.

Custom Service Guarantee

Our Commitment To Excellence In The Plumbing Industry

Our goal at Simpson Plumbing is to provide the best possible service to the people of Southern Alberta and all of our customers both internal and external. In support of this goal, we have created the following mission statement:

“At Simpson Plumbing we take pride in providing exceptional quality work for people in Southern Alberta while inspiring the highest level of customer satisfaction.”

 

How We Achieve This

  • Respecting our customers, treating them the way we want to be treated
  • Using good communication with all customers and employees
  • Ensuring expectations are met through quality work

Our Commitment

  • Return messages within 24 hours – telephone, email and text messages
  • Communicate if we are not able to meet the time commitment we provided to our customers
  • To support the employees in difficult situations
  • To communicate concerns or problems immediately

Our Expecations

  • Honourable recording of labour, materials and all other job expenditures
  • Adherence to all safety requirements
  • Payment on all services provided within requested time frame

Handling Conflict

  • If there are situations that result in conflict, the leadership team is dedicated to finding the best solution for all parties involved
  • Confidential situations can be sent directly to Roger Simpson